FAQs

1. General Questions

Q1: What is Khazana.BD?
A: Khazana.BD is your one-stop online store in Bangladesh for the latest Crokarise & Gadget items. We focus on delivering high-quality products quickly and safely across the country.

Q2: Do you offer Cash on Delivery (COD)?
A: Yes! We offer Cash on Delivery for all orders within Bangladesh. Pay conveniently when your order is delivered to your doorstep.

Q3: How do I contact Khazana.BD?
A: You can reach us at:

  • 📍 Address: Underground Shop No. 29, 32/2, 34 Aganwab Deuri, Mid Ford, Dhaka, Bangladesh
  • 📞 Phone: 01772214828
  • 📧 Email: hanif025890@gmail.com

2. Ordering & Payment

Q4: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and follow the checkout process. Choose Cash on Delivery or other payment options, confirm your order, and you’re done!

Q5: How long does order processing take?
A: All orders are processed within 24 hours after payment confirmation or order placement for COD. You will receive a confirmation email/SMS once your order is processed.

Q6: Can I modify or cancel my order?
A: Orders can be canceled or modified within 12 hours of placement. Please contact our support team immediately to make changes.

3. Shipping & Delivery

Q7: What are your delivery areas?
A: We deliver to:

  • Dhaka City: 2–3 business days (Delivery fee: 70 TK)
  • Other major cities in Bangladesh: 3–5 business days ( Delivery fee: 120 TK)

Q8: Do you provide tracking numbers?
A: Yes! All shipped orders come with a tracking number. You can monitor your order in real-time.

Q9: What if my order is delayed?
A: Delays may happen due to:

  • Courier disruptions
  • National holidays or strikes
  • Weather conditions or other unforeseen events

Our support team will update you immediately and provide solutions if your order is delayed.

Q10: Can you deliver to remote areas?
A: For locations outside our standard coverage, our support team will contact you directly to arrange the best possible delivery solution.

4. Products & Quality

Q11: Are the products genuine and safe?
A: Absolutely! All Crokarise & Gadget items are sourced from trusted suppliers and are 100% authentic.

Q12: Can I return or exchange a product?
A: Yes. If the product is defective or not as described, you can request a replacement or return within 7 days of delivery. Contact our support team for guidance.

Q13: How do I know if a product is in stock?
A: All available products are listed on our website. If a product is out of stock, it will be clearly indicated.

5. Support & Assistance

Q14: How can I track my order?
A: Once your order is shipped, we’ll provide a tracking number via email or SMS. Use this number to monitor the delivery status.

Q15: What if I have a problem with my order?
A: Our friendly support team is ready to assist you. Contact us via phone or email for any order, payment, or delivery issues.

✅ Tip: Keep your order confirmation and tracking number handy. This helps resolve any issues faster.

Khazana.BD – Quick, Reliable, and Trustworthy. Your gadgets and Crokarise items delivered safely across Bangladesh!